Privacy Policy

Effective date: October 15, 2026

Shenzhen Xq-Power Technology Co., Ltd. (“XQ-POWER”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect through our website at https://www.xqservo.com (the “Site”), how we use it, who we share it with, and the choices and rights you have.

1. Who We Are (Data Controller)

  • Company: Shenzhen Xq-Power Technology Co., Ltd.
  • Address: Room 1006, Office Building 4, Chongwen Garden, No.1 Tangling Road, Fuguang Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, Guangdong, China
  • Privacy contact: privacy@xqservo.com

2. Information We Collect

  • Information you provide: Through our contact / inquiry form, we collect your country or region, name, company name, email address, phone number (optional), and the message you submit.
  • Information collected automatically: When you visit the Site, we automatically collect technical and device information such as your IP address, browser type, access time, and the pages you view, for the operation and basic analytics of the Site.
  • We do not collect sensitive personal information (such as national ID numbers, biometrics, health data, religious or political opinions).

3. How We Use Your Information and Our Legal Basis (GDPR)

  • To respond to your inquiries and provide product and technical consultation — necessary to take steps at your request before entering into a contract (GDPR Article 6(1)(b)).
  • To operate, secure, and protect the Site against fraud — our legitimate interests (GDPR Article 6(1)(f)).
  • To understand how the Site is used and to improve our content — your consent, given through our cookie banner (GDPR Article 6(1)(a)).

4. Cookies and Similar Technologies

We use cookies and similar technologies. Strictly necessary cookies are required for the Site to function and do not require consent. We also use cookie-based analytics to measure aggregated, non-identifying visitor statistics so we can improve the Site; these analytics cookies are used only with your prior consent through our cookie banner, and you may withdraw or manage your choice at any time via the banner or your browser settings.

5. How We Share Information (Recipients)

We do not sell your personal information. We share it only with:

  • Service providers that help us operate the Site, including website hosting, form and email delivery, and analytics providers.
  • Authorities / legal compliance: where required by law or to protect our rights, we may disclose information to law enforcement or judicial bodies.
  • Business transfers: in the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, and we will notify you.

6. International Data Transfers

As a company based in China, your information may be processed in China and in the countries where our service providers operate. Where we transfer personal information of individuals in the European Economic Area (EEA) to a country that has not been deemed to provide an adequate level of protection (such as China), we rely on appropriate safeguards under GDPR Article 46, such as the European Commission’s Standard Contractual Clauses (SCCs).

7. Data Retention

We keep your personal information only for as long as necessary for the purposes described above:

  • Inquiry form submissions: 24 months from the date of submission, after which they are deleted.
  • Technical logs / IP information: 12 months.
  • Longer where the law requires us to retain it.

8. Your Rights (EEA / GDPR)

Subject to applicable law, you have the right to: access, rectify, or erase your personal information; restrict or object to its processing; receive a copy of your data in a structured, commonly used, machine-readable format (data portability); and withdraw your consent at any time (without affecting the lawfulness of processing carried out before withdrawal). You also have the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@xqservo.com or through the Contact page. We will respond within one (1) month and may verify your identity.

9. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to delete it, to opt out of any “sale” or “sharing” of personal information, and to not be discriminated against for exercising these rights. We do not sell personal information. If our business meets the CCPA thresholds in the future, we will provide a “Do Not Sell or Share My Personal Information” link on the Site.

10. Children

The Site is a business-to-business (B2B) site for business customers and is not directed to children. We do not knowingly collect personal information from children under 16 (in the EEA) or under 13 (in the United States, under COPPA). If you believe we have done so, contact us and we will delete it.

11. Security

We maintain reasonable technical and organizational measures — such as access controls and encryption in transit — to protect your personal information. However, no method of transmission or storage is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site together with an updated effective date.

13. How to Contact Us

  • Privacy email: privacy@xqservo.com
  • Postal address: Room 1006, Office Building 4, Chongwen Garden, No.1 Tangling Road, Fuguang Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, Guangdong, China
  • EEA users: where required under GDPR Article 27, we will appoint an EU representative and publish their contact details here; until then, you may reach us through the privacy email above.
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